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Frequently asked

Questions every organization asks.

Direct answers about Microsoft solutions, implementation, licensing, support, security, and what it’s like to work with XEETEK.

24 questions answered5 sections Licensing, implementation, support, security and AI

No question matches that.

01

Company & Microsoft Ecosystem

Core company positioning, Microsoft partnership and industry coverage.

What does XEETEK actually do?

XEETEK helps organizations transform and modernize their operations using Microsoft technologies, AI and our own XEE business solutions. We design, implement, integrate and support solutions across ERP, CRM, HR, sales, warehouse management, retail, analytics, automation, AI, cloud and the modern workplace. Our focus is not simply implementing technology, but identifying where automation, data and AI can simplify processes, improve decision-making and create measurable business value.

Which Microsoft technologies does XEETEK work across?

Our expertise spans Microsoft Dynamics 365 Business Central, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, Power Platform, Microsoft Fabric, Power BI, Microsoft 365, Azure, Microsoft Copilot and Copilot Studio, together with Microsoft security and cloud technologies. This allows us to combine business applications, automation, analytics and AI capabilities within one connected Microsoft ecosystem.

What does XEETEK's Microsoft Solutions Partner status mean for customers?

It reflects XEETEK's capabilities, certified expertise and delivery experience within the Microsoft ecosystem. For customers, this means working with a team that understands Microsoft's business applications, cloud, data, automation and rapidly evolving AI technologies, and can bring these capabilities together within a broader transformation strategy.

What does FastTrack Partner status mean for my project?

XEETEK's FastTrack capabilities strengthen our alignment with Microsoft implementation and adoption practices. For eligible projects, this can help customers benefit from Microsoft methodologies, best practices and closer alignment with the broader Microsoft ecosystem as technologies including Dynamics 365, Power Platform, Fabric and Copilot continue to evolve.

Which industries does XEETEK serve?

XEETEK works across industries including distribution and FMCG, manufacturing, retail, oil & gas, financial services and fintech, professional services, education, engineering and construction, logistics, healthcare and NGOs. Rather than applying the same solution everywhere, we combine industry requirements with ERP, automation, analytics and AI to address the specific processes and opportunities of each organization.

02

XEE Business Solutions

Customer-friendly explanations of XEETEK's proprietary business applications.

Which products does XEETEK make?

XEETEK develops its own portfolio of XEE business solutions, including XEE HRMS, XEE Sales, XEE WMS and XEE POS. Our applications combine business process functionality with the Microsoft ecosystem and can incorporate AI, automation, analytics and intelligent assistants where they add practical value.

What does XEE HRMS cover?

XEE HRMS supports the employee journey from recruitment and onboarding through Employee Self-Service, Time & Attendance, payroll, performance management, learning and development, succession planning and other HR processes. AI-enabled capabilities can help automate CV processing, accelerate candidate screening, assist HR teams with information and insights, reduce repetitive administrative work and improve the overall employee experience.

What does XEE Sales do?

XEE Sales helps organizations manage and optimize field-sales activities including customer visits, route planning, check-in/check-out, orders, returns, collections, customer management, targets, commissions and reporting. Combined with analytics and AI-driven insights, organizations can better understand sales performance, customer activity, opportunities and field coverage.

What does XEE WMS do?

XEE WMS provides greater control and visibility across warehouse operations, including inventory, receiving, picking, movements and shipments. Combined with ERP data, analytics and AI-assisted insights, businesses can identify operational trends, improve inventory visibility and support better warehouse and stock decisions.

What does XEE POS do?

XEE POS provides a modern point-of-sale experience connected to your wider business environment. It can support retail transactions, products, customers, payments, inventory interaction, reporting and integration with back-office systems. By connecting POS data with Power BI, Fabric and AI capabilities, organizations can gain deeper insights into sales trends, customer behavior and operational performance.

03

AI, Data & Automation

Practical AI, Copilot, automation and analytics use cases tied to measurable business value.

How does XEETEK use AI in business solutions?

Our approach to AI starts with the business problem - not the technology. We help organizations identify where AI can create meaningful value, including intelligent document processing, OCR, information extraction, conversational assistants, Copilots and AI agents, recruitment automation, analytics, forecasting, knowledge retrieval, workflow automation and decision support. AI can be embedded into existing processes and applications rather than introduced as a separate standalone system.

Can XEETEK build Copilots and AI agents for our business?

Yes. We can design and implement Copilots and AI agents using Microsoft Copilot Studio, Power Platform, Azure AI and other Microsoft technologies. These agents can assist employees or customers, retrieve information from business systems, automate actions, answer questions and support workflows across HR, finance, sales, operations, customer service and other departments.

Can XEETEK automate processes currently managed in Excel or by email?

Yes. This is one of the most common transformation opportunities we address. Using Power Platform, Dynamics 365 and other Microsoft technologies, we can transform spreadsheets, forms, approvals, emails and repetitive manual activities into structured digital workflows. Where appropriate, AI can also classify information, extract data from documents, summarize content, recommend actions and assist users throughout the process.

Can you improve our reporting and analytics without replacing our systems?

Yes. Microsoft Fabric and Power BI can bring together information from ERP, CRM, Excel and other systems into consolidated dashboards and analytics. We can also introduce AI-assisted analysis and natural-language interaction with business information, helping users move from simply viewing reports to better understanding what is happening and why.

How can XEETEK help us become AI-ready?

Not every organization should start by building an AI solution immediately. We can help assess your data, applications, processes, security, governance and business priorities to determine where AI can realistically create value. From there, we can define an AI roadmap and prioritize use cases based on business impact, feasibility and return on investment.

04

Transformation, Integration & Modernization

How XEETEK connects, improves and modernizes existing environments without forcing unnecessary replacement.

Can XEETEK modernize our existing or legacy applications?

Yes. Replacing an entire system is not always necessary. We can assess an existing application and progressively modernize its user experience, performance, mobile capabilities, offline functionality, integrations, security, reporting and back-office processes. Modernization can also introduce capabilities such as OCR, translation, AI assistants, intelligent search, document processing and automation using Power Platform, React, Azure and other appropriate technologies.

Do we need to replace our ERP to use XEETEK solutions or AI?

Not necessarily. We can integrate Microsoft technologies, XEE Solutions, Power Platform, analytics and AI capabilities with existing ERP and business applications. We first assess the existing architecture and determine whether integration, modernization or replacement offers the strongest business case.

Can XEETEK integrate with a non-Microsoft ERP?

Yes. XEETEK can connect Microsoft technologies and XEE Solutions with third-party ERP and business applications using APIs, web services, Power Platform, middleware and other integration methods. This allows organizations to introduce automation, reporting, mobile applications and AI capabilities while retaining existing systems where appropriate.

Can we start small and introduce AI later?

Absolutely. A transformation does not need to happen all at once. Organizations can begin with a priority area such as ERP, HR, sales, warehouse management, reporting or workflow automation and progressively introduce additional capabilities. Because our solutions are built around the Microsoft ecosystem, AI and Copilot capabilities can be introduced as the organization's processes, data and readiness mature.

05

Implementation, Support & Getting Started

What customers can expect from licensing, implementation, support and the first engagement.

Do you support customers after go-live?

Yes. Our relationship does not end at implementation. XEETEK provides ongoing support and service options ranging from standard business-hours support to 24/7 coverage, depending on the selected service plan. We also help customers continuously improve their environments by identifying new opportunities around automation, reporting, Copilot, AI and emerging Microsoft technologies.

Can XEETEK help us choose the right Microsoft licenses?

Yes. We assess the applications being used, user roles, activities and overall solution architecture to recommend an appropriate Microsoft licensing structure. This becomes particularly important when combining technologies such as Dynamics 365, Power Apps, Power Automate, Fabric, Microsoft 365, Copilot and Copilot Studio, so that functionality and cost are considered together.

Why should we choose XEETEK?

XEETEK combines Microsoft expertise, business understanding, proprietary XEE solutions and practical implementation experience. We can bring ERP, CRM, Power Platform, analytics, Microsoft 365, cloud and AI together as part of one transformation strategy, rather than treating each technology independently. Our objective is to understand the business challenge first and then determine the right combination of technology, automation and AI to solve it.

Do we need to know which solution or AI technology we need before contacting XEETEK?

No. You can come to us with a business challenge rather than a technology specification. Whether the opportunity involves ERP, HRMS, CRM, sales, warehouse management, reporting, automation, application modernization, Copilot or AI, our team can assess the requirement and recommend an appropriate approach.

How do we start?

Tell us about your business, your existing systems and the challenges or opportunities you want to address. We can then determine the appropriate next step - whether that is a consultation, assessment, workshop, demonstration, AI-readiness discussion or a more detailed transformation roadmap.

Turn the reading into a plan.

If something here applies to your situation, a thirty-minute call is usually enough to tell you whether it is worth pursuing.

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