This policy explains what personal data XEETEK collects when you use xeetek.com, why we collect it, who sees it and what rights you have. We wrote it to be read, not just filed.
1. Who we are
The website xeetek.com is operated by XEETEK FZCO, a company registered in the United Arab Emirates, and by its Lebanese affiliate XEETEK SARL (together “XEETEK”, “we”, “us”). Each of them is responsible, as controller, for the personal data it receives through this website. Our offices are listed on our Contact page.
You can reach us about anything in this policy at more@xeetek.com.
2. What we collect and why
Information you send us. When you use the contact form, the newsletter form, or email or call us, we receive what you give us: typically your name, work email address, phone number, company, and your message. We use it to answer you, to discuss and deliver our services, and, for the newsletter, to send the updates you asked for. Our legal basis is our legitimate interest in answering business enquiries, steps you ask us to take before entering a contract, and your consent for the newsletter, which you can withdraw at any time.
Technical data. Our hosting platform and web server necessarily process your IP address, browser type, device information, the pages requested and the time of the request, for security, reliability and to deliver the site. Our legitimate interest is running a secure website.
Analytics, only if you agree. If you choose “Accept analytics” in the cookie banner, we load two Microsoft tools: Microsoft Clarity (anonymised usage statistics, heatmaps and session replays) and Microsoft Application Insights (page views and browser error reports). Both help us understand how the site is used and fix problems. If you choose “Necessary only”, neither is loaded and neither receives any data from your browser. Details are in our Cookie Policy. Our legal basis is your consent, which you can withdraw at any time through “Cookie settings” in the footer.
What we do not do. We do not run advertising on this site, we do not use advertising or retargeting cookies, we do not sell personal data, and we do not use your data for automated decisions that affect you.
3. Where your data goes
We share personal data only with organisations that help us run the site and our business, and only as needed:
- Microsoft Azure hosts this website (Azure Static Web Apps). The API behind our forms runs in the Azure region East US 2 (United States).
- Microsoft 365 (Exchange Online) delivers the messages you send through the contact and newsletter forms to our mailbox, and holds them as business email.
- Microsoft Clarity and Application Insights, only if you accept analytics (see above).
- Professional advisers, and public authorities where the law requires it.
We do not sell or rent your data. Because Microsoft and some of our systems are outside your country, your data may be processed in countries including the United States and the United Arab Emirates. Where the law requires safeguards for such transfers (for example, for visitors in the European Economic Area), we rely on the safeguards Microsoft provides, such as its data protection terms and standard contractual clauses.
4. How long we keep it
We keep personal data only as long as we need it for the purpose it was collected. Enquiries and related correspondence are kept while we are dealing with you and afterwards for no longer than two years after our last contact with you. Newsletter subscriptions are kept until you unsubscribe. Analytics data in Clarity and Application Insights is kept for the retention period set in those services (Application Insights: 30 days; Clarity: 30 days for session recordings, up to 9 months for click and heatmap data). We then delete it or anonymise it.
5. Security
We use reasonable technical and organisational measures: encrypted connections (HTTPS) on the whole site, access controls on our mailboxes and hosting, and the security features of Microsoft Azure and Microsoft 365. No system is perfectly secure, so we cannot promise absolute security. If a breach affects your data we will tell you and the authorities where the law requires.
6. Your rights
Depending on where you live, you have rights over your personal data, including to:
- ask for a copy of the data we hold about you;
- have it corrected if it is wrong or incomplete;
- have it deleted, or restrict or object to how we use it;
- receive it in a portable format;
- withdraw consent you gave us, at any time, without affecting what we did before.
These rights come from, among others, the EU General Data Protection Regulation (GDPR) for visitors in the European Economic Area, the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data.
To use any of them, email more@xeetek.com. We may need to confirm who you are first, and we aim to answer within one month. If you are unhappy with our answer, you can complain to your local data protection authority: in the EU, the authority in your country; in the UAE, the UAE Data Office; in Lebanon, the competent authority under Law 81/2018.
7. Cookies
We use a small number of cookies and similar storage. The necessary one remembers your cookie choice. Analytics ones are used only if you agree. See the Cookie Policy for the full list.
8. Children
This website is for business visitors and is not directed at children. We do not knowingly collect personal data from anyone under 18.
9. Links to other sites
The site links to other websites, such as Microsoft and social networks. We do not control them and are not responsible for their privacy practices. Please read their policies.
10. Changes to this policy
We may update this policy, for example when the site or the law changes. The date at the top shows when it last changed. If a change is significant we will make that clear on the site.
11. Contact
Questions or requests: more@xeetek.com, or call +961 71 799 993 (Beirut) or +971 5 5556 8729 (Dubai).